Frequently Asked Questions

Please refer to the sections below for answers to your questions. If you cannot find the information you are looking for or require further clarification, please do not hesitate to contact us. Our team is available to assist you.

Questions about the product

Who is Wooly?

Wooly: The inspiration behind personalised sleep.

Wooly is an Irish sheep with thick, soft wool who inspired a team of young bedding specialists to create mattresses that are just as soft and comforting as he is.

Unlike the myth of the one-size-fits-all mattress, Wooly knows that every person is different — with unique needs, preferences and sleep habits. That’s why he decided to create his own mattress: one that offers a truly personalised sleep solution.

All Wooly mattresses are made with the same trusted foundation: high-resilience foam for consistent support, memory foam for that gentle hug, merino wool for soft warmth, and 3D breathable fabrics for fresh comfort. But each model in the Wooly Bedding® range is also tailored to meet specific needs.

Every sleeper is different. Whether you're sporty, sensitive, restless or dealing with back pain – there’s a Wooly mattress designed for you.

With Wooly mattresses, sleep becomes a personalised experience – and you’ll never have to count sheep to fall asleep again.

Wooly mainly offers models such as the Wooly ORIGINAL and the Wooly LEVEL, known for their innovative technology and unique features designed to meet the needs of all kinds of sleepers.

Why choose the Wooly mattress?

Wooly turns your sleep into a tailored experience. Designed to adapt to your unique needs, it delivers enveloping comfort thanks to the perfect blend of high-resilience foam, merino wool, and breathable fabrics.

With Wooly, enjoy innovative technology that instantly adjusts to your body, relieving pressure points for truly restorative rest. Try it for 100 nights and discover why so many sleepers choose Wooly for exceptional sleep, night after night.

How do Wooly mattresses differ from other mattresses on the market?

Wooly stands out thanks to its unique combination of natural materials and cutting-edge technology, as well as the possibility of choosing a mattress tailored to your specific needs, whether in terms of support, comfort or temperature regulation. Yes, Wooly mattresses are designed to adapt to all sleeping positions, whether you sleep on your back, side or stomach. The memory foam adjusts to your body for optimal comfort.

Are Wooly mattresses suitable for all sleeping positions?

Yes, Wooly mattresses are designed to adapt to all sleeping positions, whether you sleep on your back, side or stomach. The memory foam adjusts to your body for optimal comfort.

The secret of our prices?

Yes, Wooly mattresses are designed to adapt to all sleeping positions, whether you sleep on your back, side or stomach. The memory foam adjusts to your body for optimal comfort. A quality mattress shouldn’t cost a fortune. At Wooly, we’ve chosen to offer high-quality products at a fair price. Unlike traditional brands, we don’t have physical shops or sales staff, which means lower costs for you. Our mattresses are shipped directly from our factory, with no middlemen and no inflated margins. You only pay for what truly matters: a mattress designed for your comfort and wellbeing.

Why is it cheaper to buy online?

Buying directly online without intermediaries allows you to benefit from lower prices while accessing high-quality products. By eliminating the costs associated with physical stores, distributor margins, and sales commissions, we can offer you mattresses at a fair price, while maintaining quality, comfort, and durability.

How much weight can a Wooly mattress support?

The mattress is designed for people weighing between 20 and 120 kg.

Are Wooly mattresses hypoallergenic?

Yes, Wooly mattresses are made with hypoallergenic materials, ideal for people with allergies. The merino wool used in our mattresses also contains natural antimicrobial properties.

What if I'm not sure whether this mattress is right for me?

It is perfectly normal to have doubts when buying a new mattress. Every body is unique, and it can take 3 to 4 weeks to fully adjust to a new sleeping surface. That's why we offer a 100-night trial period, so you can test the mattress in the comfort of your own home. This period allows you to see if the mattress truly meets your sleep needs and preferences, without any risk.

Is Wooly suitable for all types of bed bases?

Wooly is designed to adapt to all types of bed bases, whether it’s a divan, slatted, or box spring base. Its open-cell structure ensures optimal airflow, providing a cool and comfortable night’s sleep.

To extend its lifespan, we recommend not placing your Wooly mattress directly on the floor. Humid rooms or flooring can encourage mould, which is not covered under warranty. Thanks to the anti-slip layer built into the bottom of the cover, Wooly stays firmly in place, no matter what base you choose.

Should I flip the mattress throughout the year?

It is recommended to rotate your Wooly mattress head-to-toe every 3 to 6 months to ensure even wear and extend its lifespan. If your model is reversible, you can also alternate between both sides to enjoy different levels of comfort. Be sure to follow the specific care instructions for your model to get the most out of your mattress.

Are Wooly mattresses reversible?

All Wooly mattress models are reversible, offering two distinct levels of comfort. Please refer to the specifications for each model for more details.

How do I choose the Wooly mattress that's right for me?

We recommend that you consider your sleeping habits, your preferred position, and your specific needs (such as lumbar support or temperature regulation). Our buying guide will help you find the mattress that suits you best.

Can I customize my Wooly mattress?

Wooly offers a range of mattresses designed to meet different needs. Although each mattress is pre-configured, our varied range allows you to choose the one that best suits your sleep profile

Does Wooly offer options for people with back pain?

Yes, some of our mattresses are specifically designed to provide extra support for people suffering from back pain. They feature high-resilience foam layers to help maintain proper posture during sleep.

Which Wooly mattresses are recommended for athletes or very active people?

Memory foam mattresses, such as the Wooly LEVEL model, are perfectly suited for athletes and highly active individuals. Thanks to their ability to contour the body and evenly distribute pressure points, they offer optimal support and promote effective muscle recovery during sleep.

Questions about delivery and setup

What are the delivery times for Wooly mattresses?

Delivery usually takes between 3 and 7 working days, depending on the item selected. Once your order has been dispatched, you will receive a link to track its progress in real time.

Is delivery free?

Yes, delivery is free for all Wooly mattress orders to 98% of standard destinations. However, delivery charges may vary depending on the destination country. When placing your order, if delivery charges apply, they will be clearly indicated before you confirm your purchase.

When will I receive my order?

We process your orders within 5 working days and then forward them to our logistics providers. Delivery usually takes an additional 3-5 working days. However, this timeframe may vary during periods of high demand. You will be sent a tracking link so that you can track the progress of your order in real time.

How do I track my Wooly order?

As soon as your order leaves our warehouse, we will send you a Track & Trace link by email, allowing you to track your delivery in real time.

How does delivery work?

Depending on the size of our products, we work with various delivery partners to ensure fast and reliable service. Your order will be delivered within 8-10 working days. As soon as your parcel is picked up by the carrier, you will receive an email containing a tracking link so you can track its progress and estimate its delivery date accurately.

If your order includes multiple products, they may arrive at different times. Each box is designed to be easily transportable, making it easier for you to receive your order.

What happens if I am not at home at the time of delivery?

If you are not present at the time of delivery, the carrier will attempt to deliver your order again on the next working day. You can also reschedule the delivery to a date that suits you better by contacting the carrier directly using the information provided in their notification email or text message.

Should I wait before sleeping on my mattress after receiving it?

Yes, we recommend waiting at least 24–48 hours after unpacking before using your mattress. This allows the foam to fully regain its shape and ensure optimal comfort.

How long can I keep the mattress in the box?

You can keep your Wooly mattress in its box for approximately two months without compromising its quality. However, for an optimal sleeping experience, we recommend unpacking it as soon as possible.

Questions about the trial and warranty

How does the 100-night trial period work?

We offer you 100 nights to try out your Wooly mattress in the comfort of your own home. If you are not satisfied, you can contact us to arrange a return to our warehouse and receive a full refund.

How long is the warranty period for Wooly mattresses?

All our mattresses are covered by a 10-year warranty, covering manufacturing defects or abnormal wear and tear. For more details, please see our warranty terms and conditions.

How do I make a claim under warranty?

For any warranty claims, please contact us by email with a description of the problem and photos of the mattress in question. Our team will assist you with the claims process. You will be asked to provide a photo of the label on the mattress and a copy of your invoice or order.

How do I return my mattress?

If you and Wooly don't get along, no worries! You can initiate a return by contacting us via email or using our online return form. Once the mattress has been received at our warehouse, we will process your refund within 30 days.

General Questions

Where are Wooly mattresses manufactured?

Our Wooly mattresses are manufactured in our certified facilities in Portugal and Spain, following strict quality and sustainability standards, using responsibly sourced materials.

How do we select our suppliers?

We choose our suppliers with the utmost care, ensuring they share our social and environmental values. We prioritise local production to guarantee the quality of our mattresses while reducing our carbon footprint. Every step in the Wooly manufacturing process adheres to the highest safety standards, using environmentally friendly materials. This approach allows us to offer you a product that is both durable and ethical.

How can I contact Wooly customer service?

You can contact our customer service team by email at info@wooly-bedding.com or via our online contact form. We are committed to responding to all enquiries within 24 working hours.

Where can I buy a Wooly mattress?

Wooly mattresses are available for purchase directly on our website and in selected partner stores. Please refer to our ‘Where to Buy’ section for more details.

Does Wooly offer any special deals or discounts?

Yes, we regularly offer special deals and discounts. Sign up for our newsletter to be the first to hear about our promotions.

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Frequently Asked Questions