Frequently Asked Questions

Please refer to the sections below for answers to your questions. If you cannot find the information you are looking for or require further clarification, please do not hesitate to contact us. Our team is available to assist you.

Wooly FAQs

Title

Questions about the product

Who is Wooly?

Wooly : The inspiration behind a tailor-made sleep.

Wooly is an Irish sheep with thick, fluffy wool, which inspired a team of young bedding professionals to create soft and comfortable mattresses in its image.

Contrary to the myth of the one-size-fits-all mattress, Wooly understands that each of us is different, with specific expectations and needs. That's why they decided to create their own mattress, offering a personalized solution for every sleeper.

Wooly mattresses are designed with a common base: high-resilience foam for optimal support , memory foam for enveloping comfort, merino wool for gentle warmth, and 3D fabrics for a feeling of freshness . But that's not all; each mattress in the Wooly Bedding® collection is designed to meet specific needs.

Whether you are an athlete, an insomniac, sensitive to temperature changes, or suffer from back pain, you will find what you are looking for among our mattresses.

With Wooly mattresses, sleeping becomes a personalized experience and you'll never again need to count sheep to fall asleep peacefully. Wooly primarily offers mattresses, including models such as the Wooly ORIGINAL or the WOOLY LEVEL, which stand out for their innovative technologies and specific features to meet the needs of different types of sleepers.

Why choose the Wooly mattress?

Wooly transforms your sleep into a tailor-made experience. Designed to adapt to your specific needs, it offers enveloping comfort, thanks to a perfect combination of high-resilience foam, merino wool, and breathable fabrics.

With Wooly, enjoy innovative technology that instantly adapts to your body, reducing pressure points for optimal rest. Try it for 100 nights and discover why so many sleepers choose Wooly for exceptional sleep, night after night.

How do Wooly mattresses differ from other mattresses on the market?

Wooly stands out for its unique combination of natural materials and cutting-edge technologies, as well as the ability to choose a mattress tailored to your specific needs, whether it's support, comfort, or temperature regulation.

Are Wooly mattresses suitable for all sleeping positions?

Yes, Wooly mattresses are designed to accommodate all sleeping positions, whether you sleep on your back, side, or stomach. The memory foam conforms to your body for optimal comfort.

The secret of our prices?

A quality mattress doesn't have to be overpriced. At Wooly, we choose to offer high-quality products at a fair price. Unlike traditional brands, we don't have physical stores or sales staff, which allows us to keep costs down. We ship our mattresses directly from our factory, without middlemen, and we avoid excessive markups. You only pay for what really matters: a mattress designed for your comfort and well-being.

Why buy cheaper on the Internet?

Buying directly online without intermediaries allows you to benefit from lower prices while still accessing high-quality products. By eliminating the costs associated with physical stores, distributor markups, and seller commissions, we can offer you mattresses at a fair price, while maintaining quality, comfort, and durability.

How many kilos can the Wooly mattress hold?

The mattress is designed for people weighing 20 to 120 kg.

Are Wooly mattresses hypoallergenic?

Yes, Wooly mattresses are made with hypoallergenic materials, ideal for those with allergies. The merino wool used in our mattresses also has natural antimicrobial properties.

What if I'm not sure this mattress is right for me?

It's perfectly normal to have doubts when buying a new mattress. Every body is unique, and it can take 3 to 4 weeks to fully adjust to a new sleeping arrangement. That's why we offer a 100-night trial period, so you can test the mattress in the comfort of your home. This period allows you to see if the mattress truly meets your sleeping needs and preferences, risk-free.

Is Wooly suitable for all types of bed bases?

Wooly is designed to adapt to all types of bed bases, whether upholstered, slatted, or sprung. Its open-cell structure ensures optimal ventilation, providing a cool and comfortable sleep.

To maximize its lifespan, it's best not to place Wooly directly on the floor. A damp floor or room can encourage mold growth, which is not covered by the warranty. Thanks to the integrated anti-slip layer under the cover, Wooly stays perfectly in place, regardless of the surface it's placed on.

Do I need to turn the mattress over during the year?

It is recommended to rotate your Wooly mattress every 3 to 6 months to ensure even wear and extend its lifespan. If your model is reversible, you can also alternate between the two sides to enjoy different comfort levels. Be sure to follow the specific instructions for your model for optimal care.

Are Wooly mattresses reversible?

All Wooly mattress models are reversible, offering two distinct comfort levels. Please see each model's specifications for more details.

How do I choose the Wooly mattress that best suits me?

We recommend considering your sleeping habits, preferred position, and specific needs (such as lumbar support or temperature regulation). Our buying guide will help you find the mattress that's best for you.

Can I customize my Wooly mattress?

Wooly offers a range of mattresses designed to meet different needs. While each mattress is pre-configured, our diverse range allows you to choose the one that best suits your sleeping profile.

Does Wooly offer options for people with back pain?

Yes, some of our mattresses are specially designed to provide extra support for people with back pain. They use layers of high-resilience foam to maintain correct posture while sleeping.

Which Wooly mattresses are recommended for athletes or very active people?

Memory foam mattresses, such as the Wooly LEVEL model, are ideal for athletes and highly active individuals. Thanks to their ability to mold to the body's contours and distribute pressure points, they provide optimal support and promote effective muscle recovery during sleep.

Questions about delivery and installation

What are the delivery times for Wooly mattresses?

Delivery is generally made between 3 and 7 working days, depending on the reference chosen. Once your order has been shipped, you will receive a link to track its progress in real time.

Is delivery free?

Yes, delivery is free for all Wooly mattress orders to 98% of major destinations. However, delivery charges may vary depending on the destination country. If delivery charges apply during checkout, they will be clearly indicated before you confirm your purchase.

When will I receive my order?

We process your orders within 5 business days and then forward them to our logistics providers. Delivery typically takes an additional 3-5 business days. However, this time may vary during peak periods. A tracking link will be sent to you so you can track your order in real time.

How do I track my Wooly order?

As soon as your order leaves our warehouse, we will send you a Track & Trace link by email, allowing you to track your delivery in real time.

How does delivery work?

Depending on the size of our products, we collaborate with various delivery partners to ensure fast and reliable service. Your order will be delivered within 8-10 business days. As soon as your package is picked up by the carrier, you will receive an email containing a tracking link to follow its progress and estimate its delivery date.

If your order includes multiple products, they may arrive at different times. Each box is designed for easy transport, making delivery convenient for you.

What happens if I am not at home at the time of delivery?

If you are not present at the time of delivery, the carrier will attempt to deliver your order again the following business day. You can also reschedule delivery to a more convenient date by contacting the carrier directly using the information provided in their email or SMS notification.

Should I wait to sleep on my mattress after receiving it?

Yes, we recommend waiting at least 24-48 hours after unpacking before using your mattress. This allows the foam to fully recover its shape and ensure optimal comfort.

How long can I keep the mattress in the box?

You can store your Wooly mattress in its box for approximately 2 months without compromising its quality. However, for an optimal sleeping experience, we recommend unboxing it as soon as possible.

Questions about the trial and warranty

How does the 100-night trial work?

We offer you 100 nights to try your Wooly mattress in the comfort of your own home. If you are not satisfied, you can contact us to arrange a return to our warehouse and receive a full refund.

How long is the warranty on Wooly mattresses?

All our mattresses are covered by a 10-year warranty, covering manufacturing defects or abnormal wear and tear. For more details, please see our warranty conditions.

How to make a warranty claim?

For any warranty claims, please contact us by email with a description of the problem and photos of the affected mattress. Our team will assist you with the claims process. You will be asked for a photo of the label on the mattress and a copy of your invoice or order.

How do I return my mattress?

If you and Wooly don't mix, no worries! You can initiate a return by contacting us via email or using our online return form. Once the mattress is received at our warehouse, we'll process your refund within 30 days.

General Questions

Where are Wooly mattresses made?

Our Wooly mattresses are manufactured in our certified facilities in Portugal and Spain, meeting strict quality and durability standards, using responsibly sourced materials.

How do we select our suppliers?

We choose our suppliers with the utmost care, ensuring they share our social and environmental values. We prioritize local production to guarantee the quality of our mattresses while reducing our carbon footprint.

Every step of Wooly's manufacturing process adheres to the strictest safety standards, using environmentally friendly materials that are fire-resistant. This approach allows us to offer you a product that is both sustainable and ethical.

How can I contact Wooly customer service?

You can contact our customer service by email at info@wooly-bedding.com or via our online contact form. We promise to respond to all requests within 24 business hours.

Where can I buy a Wooly mattress?

Wooly mattresses are available for purchase directly from our website and in select partner stores. See our "Where to Buy" section for more details.

Does Wooly offer any special offers or discounts?

Yes, we regularly offer special offers and discounts. Sign up for our newsletter to be the first to know about our promotions.

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